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Privacy Policy

IMPORTANT: Please read this Privacy Policy carefully before using the Arbridge Network platform. By accessing or using our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this policy.

  1. Introduction & Scope

    Arbridge Network ("Arbridge", "we", "us", or "our") operates the Arbridge Network platform, including our website, web application, mobile interfaces, and all related services (collectively, the "Platform" or "Services"). We are committed to protecting your personal information and being transparent about how we collect, use, store, and share your data.

    This Privacy Policy explains what information we collect when you visit or use our Platform, how we use that information, with whom we share it, and the rights and choices available to you. It applies to all users of the Arbridge Network platform, regardless of their location, unless a separate privacy notice applies in your jurisdiction.

    Throughout this document, "personal data" or "personal information" refers to any information that identifies or could reasonably be used to identify you as an individual. This includes information you provide directly to us as well as information we collect automatically when you use our Services.

    This Privacy Policy does not cover information collected by third parties, including third-party platforms, service providers, or blockchain networks. We encourage you to review the privacy policies of all third-party services you use in connection with Arbridge.

  2. Information We Collect

    We collect several categories of information, depending on how you interact with our Platform:

    1. Information You Provide Directly

      Account Registration:

      When you create an account, we collect your name, email address, username, and password. Additional verification information may be required as part of our compliance processes.

      Financial Information:

      Details about your digital wallet addresses, transaction history on our platform, and information necessary to facilitate deposits, withdrawals, and account management.

      Communications:

      Any messages, support requests, feedback, survey responses, or other content you submit to us directly.

    2. Information Collected Automatically

      When you use our Platform, we automatically collect certain technical and usage information:

      • Device information: IP address, device type, operating system, browser type and version, and unique device identifiers
      • Usage data: Pages visited, features used, time spent on the Platform, click patterns, and navigation paths
      • Log data: Server logs, access times, error reports, and performance data
      • Location data: General geographic location inferred from your IP address
      • Session data: Information about your login sessions including timestamps and authentication activity
    3. Information from Third Parties

      We may receive information about you from third parties, including:

      • Analytics and fraud prevention partners
      • Blockchain networks and public ledgers where on-chain transaction data is inherently public
      • Partners and affiliates who refer users to our platform, subject to their own privacy practices
  3. How We Use Your Information

    We use the information we collect for the following purposes:

    1. Providing and Operating Our Services

      • Creating and managing your account
      • Executing trades, processing transactions, and delivering platform functionality
      • Authenticating your identity and maintaining the security of your account
      • Enabling cross-chain operations, arbitrage execution, and portfolio tracking
      • Providing customer support and responding to your inquiries
    2. Improving and Personalising Our Platform

      • Analysing usage patterns to improve platform performance, reliability, and user experience
      • Developing new features, tools, and services based on user behaviour and feedback
      • Personalising your experience on the Platform where applicable
      • Conducting internal research, analytics, and performance measurement
    3. Communications & Marketing

      • Sending transactional messages including account alerts, security notifications, and trade confirmations
      • Providing platform updates, policy changes, and important service announcements
      • Sending marketing communications where you have consented or where we have a legitimate interest, with the ability to opt out at any time
    4. Safety & Security

      • Monitoring for suspicious activity, system abuse, and security threats
      • Enforcing our Terms of Service and other policies
      • Protecting the rights, property, and safety of Arbridge, our users, and the public
  4. How We Share Your Information

    We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

    1. Service Providers

      We engage trusted third-party service providers who process data on our behalf to help us operate the Platform. These include cloud hosting and infrastructure providers, analytics and performance monitoring tools, email and communication service providers, fraud detection and cybersecurity vendors, and payment processing and banking partners.
      All service providers are subject to contractual obligations to protect your data and use it only for the purposes we specify.

    2. Legal & Regulatory Disclosures

      We may disclose your information where we are legally required or where we have a good faith belief that such disclosure is necessary to comply with applicable law, respond to a court order or legal process, respond to a valid request from law enforcement or regulatory authorities, protect our legal rights, enforce our Terms of Service, or prevent fraud or illegal activity.

    3. Business Transfers

      In the event of a merger, acquisition, sale of assets, restructuring, or similar corporate transaction, your personal data may be transferred to the acquiring or successor entity. We will notify you via prominent notice on our Platform or by email prior to any such transfer, and the acquirer will be bound by this Privacy Policy or a substantially similar policy.

    4. With Your Consent

      We may share your information with third parties for purposes not covered in this Policy where you have provided explicit consent. You may withdraw such consent at any time.

    5. Aggregated & De-identified Data

      We may share aggregated, anonymised, or de-identified data that cannot reasonably be used to identify you. This data may be used for industry research, analytics, marketing, or other business purposes.

  5. Cross-Border Data Transfers

    Arbridge Network operates globally, and your personal data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your jurisdiction.

    Where we transfer personal data from the European Economic Area (EEA), the United Kingdom, or other regions with data transfer restrictions, we implement appropriate safeguards in accordance with applicable law.
    These safeguards may include Standard Contractual Clauses approved by the relevant authorities, adequacy decisions, binding corporate rules, or other legally recognised transfer mechanisms.

    By using our Platform, you acknowledge that your data may be transferred internationally as described in this section. If you have questions about our transfer mechanisms, please contact us.

  6. Data Retention

    We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting obligations, resolve disputes, and enforce our agreements.

    Our general retention principles are:

    • Account data: Retained for the duration of your account relationship, plus any legally required period following account closure
    • Transaction records: Retained for a minimum of 5-7 years as required under applicable financial services and tax laws
    • Communications and support records: Retained for up to 3 years from the date of the communication
    • Technical logs and usage data: Generally retained for up to 12 months, though certain security logs may be retained longer

    When personal data is no longer required for the purposes described in this Policy and there is no legal obligation to retain it, we securely delete or anonymise it in accordance with our data destruction procedures.

  7. Security of Your Information

    We take the security of your personal data seriously and implement a range of technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction.
    Our security measures include:

    • Encryption of data in transit using industry-standard TLS/SSL protocols
    • Encryption of sensitive data at rest
    • Access controls and role-based permissions limiting who can access personal data within our organisation
    • Multi-factor authentication for account access
    • Regular security audits, vulnerability assessments, and penetration testing
    • Continuous monitoring of our systems for suspicious activity and potential breaches
    • Employee training on data protection and security best practices

    No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

    In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authorities as required by applicable law.

    Your account security also depends on you. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please use a strong, unique password and never share your account access with others. Contact us immediately if you suspect unauthorised access to your account.

  8. Cookies & Tracking Technologies

    We use cookies, pixel tags, web beacons, and similar tracking technologies to operate and improve our Platform. This section explains what these technologies are, how we use them, and how you can manage your preferences.

    1. What Are Cookies?

      Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, remember your preferences, and provide information to site operators. Some cookies are session-based (deleted when you close your browser) while others are persistent (remaining on your device for a set period).

    2. Types of Cookies We Use

      • Strictly Necessary

        Required for the Platform to function. Cannot be disabled. Include session management, authentication, and security cookies.

      • Performance & Analytics

        Help us understand how users interact with our Platform, identify errors, and improve performance. Data collected is aggregated and anonymised.

  9. Children's Privacy

    The Arbridge Network Platform is not intended for use by individuals under the age of 18, or the applicable age of majority in your jurisdiction. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.

    If we become aware that we have collected personal data from a minor without appropriate verification, we will take immediate steps to delete that information.

  10. Third-Party Links & Services

    Our Platform may contain links to third-party websites, applications, or services that are not operated or controlled by Arbridge Network. This Privacy Policy does not apply to those third-party services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

    We encourage you to review the privacy policy of every site you visit or service you use. Our Platform may integrate with third-party services such as analytics providers, identity verification services, and blockchain infrastructure. Your use of these integrated services is governed by the respective third-party privacy policies in addition to this Policy.

  11. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by:

    • Posting the updated Policy on our website and Platform with a revised "Last Updated" date
    • Sending an email notification to your registered email address for significant changes
    • Displaying a prominent notice on our Platform prior to the change taking effect

    Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you must discontinue use of the Platform and may request account closure in accordance with our Terms of Service.
    We encourage you to review this Policy periodically.

  12. Contacting Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us through any of the following channels:

    Email address:  support@arbridgenetwork.com

    Contact number: 

    Address: 

This Privacy Policy is effective as of 01 Jan 2026 and supersedes all prior versions.